POLICIES & FAQ’s

Sharing and Disclosure of Information, General Questions

FAQ’s

  • No insurance is accepted. Current forms of payment is cash/credit card. FSA/HSA accepted as well.

  • You can email me at: me@bethanyvivo.com or call/ text 973-988-3755. Once we decide on a date & time. You will receive a link to book and fill out forms. This is vital to fill out forms before your appointment.

  • Preliminary paperwork is key. We go over and discuss your history, screen you from head to toe, and in most cases begin treatment that same day.

    Here is a blog that will give you more details: BLOG

  • Absolutely! I encourage any of your providers to contact me. Whoever the other provider is such as Trainers, PT’s, Chiropractors…etc. I love to collaborate so we are all on the same page as far as a treatment plan.

    We can also collaborate virtually, via email, to work together to bring you back to the things you love to do.

Terms & Conditions

Appointments may be rescheduled or canceled up to 24 hours before the scheduled appointment time. Late cancellations and missed appointments will be charged 50% of the scheduled service fee.

If you have purchased a package or multiple prepaid sessions, a cancellation made less than 24 hours before the appointment will result in the forfeiture of that session. No additional cancellation fee will be charged.

Please reschedule your appointment if you are experiencing symptoms of a cold, flu, COVID-19, or another contagious illness.

payment policy

Payment is due at the time of service unless other arrangements have been made in advance. Accepted forms of payment include credit cards and FSA/HSA cards.

Bethany Vivo does not accept or bill insurance directly. A superbill may be provided upon request for you to submit to your insurance company; however, reimbursement is not guaranteed and is determined by your insurance provider.

refund policy

Payments for services that have already been provided are nonrefundable. Late-cancellation and missed-appointment charges are also nonrefundable.

Refund requests involving unused prepaid sessions or packages will be reviewed individually. Please contact Bethany Vivo directly with any questions regarding an unused prepaid service.

medical disclaimer

The information provided on this website, including articles, videos, exercises, educational materials, and other resources, is intended for general educational and informational purposes only. It is not intended to diagnose, treat, cure, or prevent any medical condition and should not be considered a substitute for medical advice, diagnosis, or treatment from a qualified healthcare provider.

Manual therapy and movement services are not a replacement for medical care. Always consult your physician or another qualified healthcare professional regarding pain, injury, medical symptoms, or changes to your healthcare or exercise routine.

If you believe you are experiencing a medical emergency, call 911 or seek immediate medical attention.